Privacy Policy

1. Introduction

Welcome to MochaEase ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data and the business data you process through our platform. This Privacy Policy will inform you as to how we look after your personal data when you visit our website (mochaease.com) or use our SmartPOS, AI Analytics, CRM, and related services (collectively, the "Services").

2. The Data We Collect

We may collect, use, store and transfer different kinds of data about you or your business, grouped as follows:

• Identity Data: First name, last name, username or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Business Data: Information regarding your café, restaurant, or retail store, including inventory metadata and staff scheduling info required for MochaEase services.
• Transaction Data: Details about payments to and from you, processed securely via our payment partners (note: we do not store raw credit card numbers).
• Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:

• To register you as a new customer and set up your SmartPOS and backoffice.
• To process and deliver your subscription to the MochaEase platform.
• To power the AI Demand Forecasting and Analytics features (using aggregated, anonymized business data).
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To improve our website, products/services, marketing, customer relationships, and experiences.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

All our cloud infrastructure is encrypted at rest and in transit, utilizing industry-standard TLS protocols.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.